Reactive Maintenance Services by Polyteck

Reactive maintenance service, also known as “run-to-failure”, is a professional service designed to address equipment, facilities, and fitting failures. In the face of equipment failures, facility disruptions, or unexpected repairs, Polyteck stands ready to deliver reliable and efficient reactive maintenance services. Known as the experts in breakdown maintenance or the “run-to-failure” approach, we have garnered extensive experience in addressing various issues across a wide range of industries and building types in London.

We understand the detrimental impact that disruptions can have on your workflow and productivity. That’s why our team of fully qualified professionals, including builders, plumbers, cleaners, joiners, decorators, plasterers, electricians, and engineers, is dedicated to promptly restoring your equipment, buildings, appliances, fixtures, and fittings to their optimal operating condition. With Polyteck, you can trust in our high standards and unwavering commitment to delivering efficient solutions for all your reactive maintenance needs.

Say goodbye to the frustration of dealing with unexpected property maintenance issues at the most inconvenient times. Polyteck’s Reactive Maintenance Service is here to alleviate your worries. Our 24/7 helpdesk is just a phone call away, ensuring that assistance is always within reach. We understand the urgency of getting your business back on track efficiently, and we are here to provide the reliable and efficient reactive maintenance solutions you need.

Callout Service 

Our 24/7 callout service is specifically designed to handle emergency situations, giving you peace of mind like no other. When the unexpected strikes, our rapid and reliable assistance ensures that help is just a phone call away, day or night. With a maximum response time of four hours and often attending within two hours in the London area, we prioritise your urgent needs and provide immediate reactive maintenance to minimise downtime and disruptions.

Polyteck is here to take care of your non-urgent maintenance needs promptly. Our reactive service is tailored to meet the needs of our customers.

When emergencies strike outside of normal working hours, Polyteck’s emergency service is your reliable solution. With our quick response, the first hour on-site, and inclusive travel time, we prioritise your safety and minimise any potential risks. Trust us to be there when you need us most, providing swift assistance and ensuring peace of mind.

Partner with Polyteck for breakdown maintenance and rest assured that our dedicated team is committed to delivering reliable, professional, timely support to keep your operations running smoothly. From equipment failures to facility emergencies, we have the expertise and resources to address the issue and restore normalcy to your operations swiftly.

PMS (Polyteck Management System): Our Cutting-Edge CMS System Revolutionising Maintenance Management

At Polyteck, we place great importance on transparency and efficiency across all aspects of our operations. We have developed an advanced CMS system to enhance the reactive maintenance experience for our clients, ensuring clarity and effectiveness at every step.


When you utilise our CMS system, you can expect the following benefits:

  • Efficient Communication: Our CMS system facilitates direct and efficient communication between you and our team of professionals. This ensures that information is exchanged effectively and in a timely manner.
  • Streamlined Workflows: Carefully designed, our CMS system streamlines workflows by eliminating unnecessary steps and optimising reactive maintenance. This enables smooth and seamless coordination among all parties involved.
  • Real-time Updates: Stay informed about the progress of your reactive maintenance activities through real-time updates delivered via our CMS system. Gain transparency and visibility into ongoing work with access to live status updates.
  • Comprehensive Documentation: Our CMS system provides comprehensive documentation, giving you access to all the essential information related to your emergency repairs service.  This empowers you to track progress, evaluate performance, and access historical data, facilitating informed decision-making.
  • PPM Planner and Personal Quotation: As a property owner or facilities manager, our CMS system provides you with enhanced visibility into your meticulous maintenance schedule. Moreover, it offers the convenience of effortlessly accessing and reviewing personalised quotations prepared by our team
  • Site Management: If you entrust us with the management of multiple sites, our CMS system enables you to conveniently access and review information relating to all your sites in one centralised location. This offers a comprehensive overview of your entire property portfolio.
  • Integrated On-Site Electronic Logbook: Our cutting-edge CMS system comes equipped with an integrated on-site electronic logbook feature. Say goodbye to traditional paper-based logs and embrace a digital solution that seamlessly integrates with our management system.

By leveraging the capabilities of our CMS system, you can optimise reactive maintenance management of your facility. Benefit from clear communication, streamlined workflows, and real-time updates. Trust Polyteck to simplify your maintenance processes and ensure seamless collaboration between you and our dedicated team.

Property Types Currently Maintained Include:

Polyteck is your trusted partner for exceptional property maintenance services. With our extensive expertise and unwavering commitment to excellence, we ensure that each property receives tailored maintenance services that enhance its functionality, efficiency, and overall appeal. We specialise in providing comprehensive solutions for a wide range of property types such as:

  • Multi let offices
  • Single let offices
  • Retail parks
  • Shopping centres
  • Residential premises
  • Power stations
  • Retail units
  • Community centres

Why to Choose Polyteck for Reliable Reactive Maintenance Solutions and Exceptional Building Services

Efficient Communication: Get a dedicated point of contact for seamless communication, ensuring convenience in handling building and facilities needs.

Exceeding Expectations: Regular and attentive communication to understand unique requirements, delivering customised solutions aligned with your vision.

Prompt Response: Reliable team promptly resolves urgent callouts within 4 hours, minimising disruptions and reactive maintenance issuesin your building.

Proactive Guidance:    Our innovative FM service offers cost-effective advice on-site and off-site, empowering informed decisions for improved efficiency.

Discover Our Impressive London Portfolio: See Who Trusts Us!

Expertise and Experience Across All Areas

At Polyteck, we have a deep commitment to upholding the highest standards of service. We take great care in selecting and nurturing our team of professionals, ensuring that only the finest and most qualified individuals become part of our workforce. Our unwavering focus on excellence is evident in our rigorous training programs and continuous qualifications, which equip our team with the skills and expertise necessary to deliver precise and outstanding work.

Our professionals undergo comprehensive training to stay up to date with the latest advancements in the industry. Whether you require emergency callouts or regular maintenance tasks, you can have complete confidence in our skilled technicians who will provide efficient and effective solutions, minimizing disruptions and swiftly resolving any issues.

Frequently Asked Questions

What is the difference between planned and reactive maintenance?

Planned maintenance, also called preventive maintenance, aims to prevent repairs and asset failure by implementing preventive and predictive measures. Depending on the condition of the equipment, it may require scheduled inspections, maintenance tasks, and replacements. In contrast, reactive maintenance addresses sudden equipment, facility, or fitting failures or repairs. In contrast to scheduled maintenance, it involves taking action immediately after the fault occurs.

What are reactive repairs?

A reactive repair is the type of repair carried out as soon as a need arises and is funded from rental income. Planned maintenance does not include these repairs.

What is reactive maintenance?

The reactive maintenance process occurs when equipment, facility, or fitting failures or repairs occur suddenly. It is also known as breakdown maintenance or run-to-failure maintenance. The issue is resolved immediately after it occurs instead of following a scheduled maintenance schedule.

When should I opt for reactive maintenance?

A reactive maintenance plan is usually appropriate for unexpected problems, such as equipment failing, malfunctioning, or property damage occurring suddenly. As a short-term solution until planned maintenance can be arranged, it is often used.

Why is reactive maintenance important?

Reactive maintenance emerges as a pivotal force, swiftly tackling unforeseen maintenance challenges, and minimising their disruptive influence on productivity and workflow. By responding quickly to breakdowns, businesses can prevent further damage, reduce downtime, and ensure the smooth operation of their facilities.

Are there any legal requirements for reactive maintenance?

Although there are no exclusive legal requirements for reactive maintenance, property owners and managers bear a responsibility to ensure a secure environment for occupants. Ensuring prompt resolution of maintenance issues that pose safety risks is imperative to fulfil the obligations and proactively mitigate any potential liability.

Should I rely solely on reactive maintenance?

While reactive maintenance serves its purpose in addressing immediate issues, it is crucial to adopt a comprehensive approach that blends both reactive and proactive maintenance strategies for long-term equipment and property upkeep. Striking a balance ensures optimal performance, cost reduction, and the extended lifespan of valuable assets.

How can I benefit from Polyteck's CMS system?

Polyteck revolutionises the maintenance experience with our state-of-the-art CMS system, designed to elevate client satisfaction to new heights.  This advanced tool empowers you to make informed decisions, optimise your facility’s maintenance management, and embark on a journey of unparalleled efficiency and effectiveness.

How can I get started with Polyteck's reactive maintenance services?

Whether it’s a phone call or an email, our dedicated team stands ready to assist you every step of the way. Experience the ease of working with a reliable partner who will guide you through the process, ensuring a seamless collaboration to effectively address all your maintenance requirements.

Polyteck is your trusted partner, delivering unparalleled responsiveness and effectiveness in reactive and planned building maintenance services. Experience the peace of mind of partnering with a trusted industry leader. Meticulously crafted, our cutting-edge CMS system revolutionises workflows by seamlessly removing redundant processes and optimising the maintenance experience. With a focus on efficiency, our system paves the way for flawless coordination and collaboration among all stakeholders involved. Our goal is not just to fix problems but to ensure the smooth operation of your facilities, minimise downtime, and protect your valuable assets. Contact Polyteck today and unlock the power of our exceptional reactive maintenance services.