Since its first Investors in People assessment, Polyteck Building Services has grown its business year-on-year. This has resulted in the number of employees increasing from 25 to 41, as well as seeing an increase in the number of CIS employees. The Assessor was impressed to see that the directors have not only put in place the staffing structure needed to deliver todayâ€™s business, but that consideration has been given to what will be required to support Polyteckâ€™s continued growth. During this period, Polyteck has also become recognised against the ISO standards for Quality Management Systems (9001) and Environmental Management Systems (14001).
The Assessor learnt that the managers meet each month in order to review the Balanced Business Scorecard and that information flows to and from teams as a result of regular team meetings. Furthermore, people who spoke with the Assessor also commented on the openness of the directors, and explained how they share information regarding Polyeckâ€™s performance with them on a regular basis. People also spoke of how the directors encourage them to put their ideas forward on an ongoing basis, and that they are encouraged to try new ways of doing things. The organisation has an appraisal process, which is both well designed and well executed. When appraisal was first introduced at Polyteck, it was carried-out by the directors. However, as the company has grown, this has been delegated to managers and â€“ in some cases â€“ supervisors
The Assessor found that, as a result of the open culture and the ongoing appraisal, the clarity people have in respect of how their own work contributes to the organisation successfully delivering its objectives to be a strength at Polyteck Building Services. In respect of learning and development, the Assessor found that not only are resources available and well targeted, but that learning is shared across the organisation and that where people have learnt a new skill they are well supported in gaining the experience necessary to support the theory they have learnt.