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Quality

We constantly strive to improve the quality of our building services business

Polyteck Building Services recognise the need to provide management for Health & Safety training. We have introduced an integrated operations handbook, which seeks to detail the company’s essential elements and disciplines into a working document; this incorporates our quality processes in addition to health and safety.

Polyteck Building Services has recently been awarded the ISO 9001 and 1SO 14001, UKAS approved accreditations.

As a leading Construction and Facilities Maintenance Company Polyteck is committed to maintaining the highest standards of quality in both services we provide to our clients and in our internal performance.

We have developed a Quality Management System which both sets standards for current operations and also provides a framework for policy and programme of continuous performance.

We have recently employed a human resources specialist to assist our in-house teams, providing coaching and training where necessary.

Polyteck is a recognised member of:

  • NICEIC
  • Corgi
  • Investors In People
  • Construction Line
  • Safe Contractor Accreditation Scheme
  • ISO 9001 Quality Accreditation
  • ISO 14001 Environmental Accreditation

Polyteck promotes products that have an enhanced capital allowance rating (E.C.A.)

INVESTOR IN PEOPLE ASSESSMENT REPORT AND STAFF TESTIMONIALS


Polyteck Building Services have gained recognition for meeting the requirements for the Investor In People National Standards

After a thorough assessment was carried out by Lindsey Tuley, the following was commented upon in her report;

"It was a pleasure to meet such an open and honest bunch of people who embraced Investors In People and fully participated through the interview process."

"Polyteck Building Services are an excellent example of a company who have reaped tremendous benefits from embracing and operating within the ethos of Investors in People. The structures and processes which the company has so successfully put into place have led to a significant return on the original investment and focused around good practice outcomes contained within the Standard."

"...providing staff with equitable opportunity to develop, and has gained the loyalty and commitment of the staff team by adopting a flexible approach which attempts to support work life balance."

"Polyteck carries out robust cost/benefit analysis of its investment which has undoubtedly helped the company to accurately forecast its future spend in this area. This spend is now forecast to reduce, largely down to the successful rollout of development which has engendered loyalty and commitment to the company and extremely low staff turnover."

 

Some of the areas of particular strength and effective practice that were highlighted by the report were:

"Polyteck is a family run business that cares and looks after its staff which has resulted in high morale across the team."

"The open and approachable style of management at the top of the company makes staff feel their voices are heard and that their feedback is taken on board."

"There is a real commitment to the development of staff and extensive evidence to support this was gathered during the assessment process. In addition to this, there is a widespread belief amongst the staff of an equitable and clear rationale for affording people opportunities."

"The investment in management training sessions for middle managers has already started to pay dividends with managers understanding more clearly the expectation placed on them and transferring their new skills into the people management aspects of their roles."

 

Costas Polycarpou, Managing Director of Polyteck, describes the company as,

"A family run business to provide maintenance, engineering and building solutions to our customers; a high quality service for planned and reactive maintenance."

 

He went on to say;

"It's important to let them know where the company is going and where they can get to. It's important for morale"

"In 3 years we will be offering a bigger range of services and improved quality."

 

Managers who were spoken to during the interview process commented;

"When he takes the Corgi registration it will enable us to take on more work as a Corgi registered company."

"The course will give him an awareness of the environment and how we are trying to save energy."

 

One manager said they worked hard to ensure their team all felt as important as each other and also encouraged staff to help each other out; fostering a good team spirit.

"Every manager has a job description with certain parameters in it"
"I feel part of building the business"
"Communication skills are the number one priority"

 

Several staff commented;

"My manager always has time to sit down and show me things"

"My manager provides me with practical support to help me get the job done"

"I had an appraisal which was really good. It gave me positive feedback and where I needed to improve"

"My manager is great and gives you time if you have a problem"

"They are quite unusual; they look after their staff and care about them."

"They are always ringing me up and saying you did a good job, well done and keep up the good work"

I'm happy working for the company because they trust me and that makes me focus more on the job"

"It is easier for me to take responsibility than before and to make decisions without consulting"

"i think we have come a long way some of the buildings we look after are really impressive"

"It's more organised now, which makes it a better place to work"

"It's definitely improved and the MD's mission is to keep pushing the company forward"

 

Recognition Panel Feedback to client;

"Congratulations. Your organisation is truly committed to the principles of investors in people and there are examples of good practice and evidence that suggests a learning culture that is helping the organisation achieve its goals and objectives. The interviewed staff appreciated the management style and as a team the company seems to be progressing effectively."

 

QUALITY AND ENVIRONMENTAL ADVISOR COMMENTED ABOUT POLYTECK

 

Now that everything seems to be wrapped up with both the ISO Quality and Environmental programmes, just a quick note to say congratulations to you and the team on obtaining the accreditations. I'm pleased it all went so well.

In particular I would like to say how good it was to work with Ann-Marie. She did a really excellent job in putting it all together and both Tony Stewart and myself found it a real pleasure to work with her. I'm sure you'll pass our appreciation on.

Thanks for the opportunity to work with you. Polyteck is a great little company!

Best wishes

Tony Offredi

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