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Polyteck promotes products that have an enhanced capital allowance rating (E.C.A.)

INVESTOR IN PEOPLE ASSESSMENT REPORT AND STAFF TESTIMONIALS

Polyteck Building Services Ltd have been awarded a Kitemark licence We are proud to announce that Polyteck Building Services Ltd have been awarded a Kitemark licence for Fire Alarm Systems under the BSI Kitemark scheme based on BAFE scheme SP203 (KM571555) Polyteck Ltd has been actively involved in installation and servicing of Fire Alarm system for the last 5 Year and we are pleased to announce that our professionalism has now been recognised by a respected accreditation from the British Standard Institution. We believe that having the Kitemark will have the benefit of increased credibility within the industry and with our current or prospective customers. This will also allow us to be considered for larger projects and so have the opportunity for increased profit and investments in even better services to our clients. The Kitemark Fire Alarm Systems scheme is designed to allow companies involved in the design, installation, commissioning and/ or maintenance of fire alarm and suppression systems to prove that they are competent and accredited and was designed by BSI to BAFE scheme SP203 for fire detection, alarm and servicing.

2011 - Polyteck Building Services have achieved the investors in people for the next 3 years.

Executive Summary

Since its first Investors in People assessment, Polyteck Building Services has grown its business year-on-year. This has resulted in the number of employees increasing from 25 to 41, as well as seeing an increase in the number of CIS employees. The Assessor was impressed to see that the directors have not only put in place the staffing structure needed to deliver today's business, but that consideration has been given to what will be required to support Polyteck's continued growth. During this period, Polyteck has also become recognised against the ISO standards for Quality Management Systems (9001) and Environmental Management Systems (14001).

The Assessor learnt that the managers meet each month in order to review the Balanced Business Scorecard and that information flows to and from teams as a result of regular team meetings. Furthermore, people who spoke with the Assessor also commented on the openness of the directors, and explained how they share information regarding Polyeck's performance with them on a regular basis. People also spoke of how the directors encourage them to put their ideas forward on an ongoing basis, and that they are encouraged to try new ways of doing things. The organisation has an appraisal process, which is both well designed and well executed. When appraisal was first introduced at Polyteck, it was carried-out by the directors. However, as the company has grown, this has been delegated to managers and - in some cases - supervisors

The Assessor found that, as a result of the open culture and the ongoing appraisal, the clarity people have in respect of how their own work contributes to the organisation successfully delivering its objectives to be a strength at Polyteck Building Services. In respect of learning and development, the Assessor found that not only are resources available and well targeted, but that learning is shared across the organisation and that where people have learnt a new skill they are well supported in gaining the experience necessary to support the theory they have learnt.

Polyteck Building Services have gained recognition for meeting the requirements for the Investor In People National Standards

After a thorough assessment was carried out by Lindsey Tuley, the following was commented upon in her report;

"It was a pleasure to meet such an open and honest bunch of people who embraced Investors In People and fully participated through the interview process."

"Polyteck Building Services are an excellent example of a company who have reaped tremendous benefits from embracing and operating within the ethos of Investors in People. The structures and processes which the company has so successfully put into place have led to a significant return on the original investment and focused around good practice outcomes contained within the Standard."

"...providing staff with equitable opportunity to develop, and has gained the loyalty and commitment of the staff team by adopting a flexible approach which attempts to support work life balance."

"Polyteck carries out robust cost/benefit analysis of its investment which has undoubtedly helped the company to accurately forecast its future spend in this area. This spend is now forecast to reduce, largely down to the successful rollout of development which has engendered loyalty and commitment to the company and extremely low staff turnover."

Some of the areas of particular strength and effective practice that were highlighted by the report were:

"Polyteck is a family run business that cares and looks after its staff which has resulted in high morale across the team."

"The open and approachable style of management at the top of the company makes staff feel their voices are heard and that their feedback is taken on board."

"There is a real commitment to the development of staff and extensive evidence to support this was gathered during the assessment process. In addition to this, there is a widespread belief amongst the staff of an equitable and clear rationale for affording people opportunities."

"The investment in management training sessions for middle managers has already started to pay dividends with managers understanding more clearly the expectation placed on them and transferring their new skills into the people management aspects of their roles."

Costas Polycarpou, Managing Director of Polyteck, describes the company as,

"A family run business to provide maintenance, engineering and building solutions to our customers; a high quality service for planned and reactive maintenance."

He went on to say;

"It's important to let them know where the company is going and where they can get to. It's important for morale"

"In 3 years we will be offering a bigger range of services and improved quality."

Managers who were spoken to during the interview process commented;

"When he takes the Corgi registration it will enable us to take on more work as a Corgi registered company."

"The course will give him an awareness of the environment and how we are trying to save energy."

One manager said they worked hard to ensure their team all felt as important as each other and also encouraged staff to help each other out; fostering a good team spirit.

"Every manager has a job description with certain parameters in it"
"I feel part of building the business"
"Communication skills are the number one priority"

Several staff commented;

"My manager always has time to sit down and show me things"

"My manager provides me with practical support to help me get the job done"

"I had an appraisal which was really good. It gave me positive feedback and where I needed to improve"

"My manager is great and gives you time if you have a problem"

"They are quite unusual; they look after their staff and care about them."

"They are always ringing me up and saying you did a good job, well done and keep up the good work"

I'm happy working for the company because they trust me and that makes me focus more on the job"

"It is easier for me to take responsibility than before and to make decisions without consulting"

"i think we have come a long way some of the buildings we look after are really impressive"

"It's more organised now, which makes it a better place to work"

"It's definitely improved and the MD's mission is to keep pushing the company forward"

Recognition Panel Feedback to client;

"Congratulations. Your organisation is truly committed to the principles of investors in people and there are examples of good practice and evidence that suggests a learning culture that is helping the organisation achieve its goals and objectives. The interviewed staff appreciated the management style and as a team the company seems to be progressing effectively."

QUALITY AND ENVIRONMENTAL ADVISOR COMMENTED ABOUT POLYTECK

Now that everything seems to be wrapped up with both the ISO Quality and Environmental programmes, just a quick note to say congratulations to you and the team on obtaining the accreditations. I'm pleased it all went so well.

In particular I would like to say how good it was to work with Ann-Marie. She did a really excellent job in putting it all together and both Tony Stewart and myself found it a real pleasure to work with her. I'm sure you'll pass our appreciation on.

Thanks for the opportunity to work with you. Polyteck is a great little company!

Best wishes

Tony Offredi